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Refund and Returns Policy - VEDAM

Thank you for shopping at VEDAM – Born for Comfort, operated by Polylink (referred to as “Polylink,” “we,” “us,” or “our”). We take great pride in providing you with high-quality yoga products, and we want you to be fully satisfied with your purchase. In the event that you need to return or seek a refund for a product, please review our Refund & Returns Policy outlined below.

  1. Returns Eligibility: We accept returns for products purchased directly from our website, www.vedambornforcomfort.com, within 15 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. It should also include any accessories, tags, and labels that came with the product.

  2. Return Process: To initiate a return, please follow these steps: a) Contact our customer support team at [customer support email] within the specified return period and provide the following details: order number, product name, reason for return, and any supporting documentation or images, if applicable. b) Our customer support team will guide you through the return process, providing you with a return authorization number (RAN) and further instructions on where to ship the product. c) Please securely package the product, including all original accessories, tags, and labels, and clearly write the RAN on the outside of the package. d) Ship the product to the provided address using a reliable shipping method with tracking. The cost of return shipping is the responsibility of the customer, except in cases where the return is due to our error or a defective product.

  3. Refunds: Once we receive the returned item and verify its eligibility, we will process the refund within [number of days] business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping charges, if any, are non-refundable. Refunds may take additional time to appear on your bank or credit card statement, depending on your financial institution.

  4. Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item on our website.

  5. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately at support@vedambornforcomfort.com. Provide us with the necessary details and any supporting documentation or images. We will work with you to resolve the issue promptly, either by providing a replacement product or issuing a refund, as deemed appropriate.

  6. Non-Refundable Items: Certain items are non-refundable, including but not limited to gift cards, downloadable software, and clearance or sale items. These items will be clearly indicated on our website.

  7. Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns regarding returns or refunds. You can reach us at support@vedambornforcomfort.com during our business hours.

Please note that this Refund & Returns Policy applies to purchases made directly from our website, www.vedambornforcomfort.com. If you have purchased our products from an authorized retailer, please refer to their respective return policies.

We reserve the right to amend this Refund & Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

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