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Shipping & Delivery Policy - VEDAM

Thank you for choosing VEDAM – Born for Comfort, an online shopping website operated by Polylink (referred to as “Polylink,” “we,” “us,” or “our”). We are committed to ensuring a smooth and efficient shipping and delivery experience for your yoga product purchases. Please review our Shipping & Delivery Policy below to understand the terms and conditions associated with shipping and delivery.

  1. Order Processing Time: a) We strive to process and ship your order as quickly as possible. Order processing typically takes 3 business days. Please note that processing times may vary depending on product availability, order volume, and other factors. b) During peak seasons, promotional periods, or unforeseen circumstances, order processing may experience delays. We appreciate your patience and understanding during such times.
  2. Shipping Methods and Carriers: a) We work with reliable shipping carriers to ensure prompt and secure delivery of your orders. The specific carrier and shipping method for your order will depend on various factors, including the shipping destination and the size and weight of the package. b) At the time of checkout, you will be provided with available shipping options, along with estimated delivery times and costs, based on your shipping address.
  3. Shipping Costs and Fees: a) Shipping costs are calculated based on factors such as package weight, dimensions, shipping method, and destination. The applicable shipping fees will be displayed during the checkout process. b) Please note that additional customs duties, taxes, or other fees may apply to international shipments. Any such fees are the responsibility of the recipient and may be collected upon delivery by the customs or shipping authorities in the destination country.
  4. Order Tracking: a) Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. b) You can track your order by visiting the carrier’s website or using the tracking link provided in the shipping confirmation email. Please allow some time for the tracking information to be updated after receiving the shipping confirmation.
  5. Shipping Destinations: a) We offer shipping to select destinations worldwide. However, there may be certain restrictions and limitations on shipping to certain countries or regions due to legal, logistical, or other reasons. b) If you encounter any issues or have questions regarding shipping to a specific destination, please contact our customer support team at [customer support email] before placing your order.
  6. Delivery Timeframes: a) The estimated delivery timeframes provided during the checkout process are approximate and based on standard delivery times. Actual delivery times may vary depending on factors beyond our control, including customs processing, local postal services, and unforeseen delays. b) While we make every effort to ensure timely delivery, we are not responsible for any delays or damages caused by shipping carriers or other unforeseen circumstances.
  7. Delivery Address: a) It is your responsibility to provide accurate and complete delivery information, including the recipient’s name, shipping address, and contact details. We are not responsible for any delays, delivery failures, or additional costs incurred due to incorrect or incomplete address information provided by you. b) If you need to make changes to the delivery address after placing an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but changes may not be possible if the order has already been shipped.
  8. Undeliverable Packages: a) In the event that a package is deemed undeliverable due to incorrect address information, multiple delivery attempts without success, or refusal to accept the package, it may be returned to us. b) If your package is returned to us as undeliverable, we will contact you to arrange for reshipment. Additional shipping fees may apply for reshipment, which will be communicated to you prior to reshipping the package.
  9. Damaged or Lost Packages: a) We take great care in packaging your order to ensure it arrives in good condition. In the rare event that you receive a package with visible damage, we recommend documenting the damage and contacting our customer support team immediately. b) If a package is confirmed as lost in transit by the shipping carrier, we will work with you to resolve the issue and initiate a claim if necessary.
  10. Customer Support: If you have any questions or concerns regarding the shipping and delivery of your order, please contact our customer support team at support@vedambornforcomfort.com. We are here to assist you and provide timely updates on your order status.

Delivery Timeframe:

Our standard delivery time is 48-62 hours from the moment your order is confirmed and payment is received. Please note that this timeframe applies to orders placed on regular business days. Orders placed on weekends or holidays may take slightly longer to process, but we will do our best to ensure a prompt delivery.

Please note that this Shipping & Delivery Policy applies to purchases made directly from our website, www.vedambornforcomfort.com. If you have purchased our products from an authorized retailer, please refer to their respective shipping and delivery policies.

We reserve the right to amend or update this Shipping & Delivery Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

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